Order modifications must be requested within 12 hours of placing your order.
Orders that have already been shipped cannot be modified.
Eligible changes include quantity adjustments, product swaps, and shipping address updates (subject to availability).
Some promotional or bundle items may be ineligible for modification.
Modifications are confirmed only once approved by our customer service team, and any additional fees will be communicated.
To modify your order, contact our customer service with your order number and details of the change.
Shipping Policy
Orders are processed and shipped within 3 business days (excluding the order date and weekends/public holidays).
Shipping times may vary depending on your location, typically 2–5 business days for standard delivery. During festive seasons, holidays, or in the event of unforeseen circumstances, shipments may be delayed.
Please ensure your shipping address is correct; we are not responsible for delays due to incorrect information.
For any shipping issues or urgent requests, please contact our customer service for assistance.
Return & Exchange Policy
Upon receiving your product, please first check that all contents are complete and the quantity is correct. Returned products must be unopened, unused, and free from human-caused damage, and the original packaging must be intact; otherwise, returns will not be accepted.
Please contact our customer service within 7 days of receipt with your order details and reason for return.
Include photos or videos if there is any product issue.
Customers are responsible for return shipping fees unless the product is confirmed to be defective.
Once the returned item is received and verified, we will promptly process a refund or exchange.
Products that have been opened, used, or damaged due to handling cannot be returned.
If the purchased item is part of a promotional bundle or set, only the entire set can be returned. If you wish to keep part of the set, the retained items will be charged at their original price.
We reserve the right to review returns and exchanges on a case-by-case basis and may decline requests at our discretion.
